http://hdl.handle.net/2027.42/50473 Sat, 25 May 2013 08:17:19 GMT 2013-05-25T08:17:19Z http://deepblue.lib.umich.edu:80/bitstream/id/187573/RSB-HP-Logo.gif http://hdl.handle.net/2027.42/50473 http://hdl.handle.net/2027.42/94301 Release Your Inner Business Librarian Ross, Celia Business reference is an intimidating topic and many librarians would rather just avoid it altogether if given the choice. But did you know there’s a business librarian inside of you, just waiting for a chance to shout out loud? You know more about business reference than you think! Get ready to impress your colleagues, your supervisors, your patrons and yourself with this valuable skillset! This program will help attendees discover and release their inner business librarians. Topics will include some basic company and industry research tactics and resources. Also covered will be ways to identify and then creatively promote the valuable business reference services and collections in your library. Thu, 08 Nov 2012 00:00:00 GMT http://hdl.handle.net/2027.42/94301 2012-11-08T00:00:00Z http://hdl.handle.net/2027.42/94187 All the Information You Need! Using Your Library’s Annual Report to Market Library Services Seeman, Corey The library annual report can be a powerful tool in showcasing its impact on campus. Even modest annual reports can be an important element in a library’s marketing program. This presentation will show how we have grown the Kresge Business Administration Library’s annual report over the past five years and how it demonstrates ROI (Return on Investment) for the library to our Deans and Provosts. Presentation at the 38th Annual Conference of the Academic Library Association of Ohio - Wilmington, Ohio - Friday October 26, 2012 Fri, 26 Oct 2012 00:00:00 GMT http://hdl.handle.net/2027.42/94187 2012-10-26T00:00:00Z http://hdl.handle.net/2027.42/93633 Where is the Hospitality in Your Library? (expanded presentation for Central Michigan University, September 2012) Seeman, Corey Presentation given to the staff at the Central Michigan University (Mt. Pleasant, Michigan) library on Monday September 24, 2012 by Corey Seeman. This is yet another more expanded version of the presentation given elsewhere. In an increasing self-service environment, we will explore the Kresge Business Administration Library at the University of Michigan has used methods from the hospitality and service industries to reinvigorate the way that we connect with our community. We have established a service ethos to ensure that we are not only meeting the information needs of our patrons, but also being available to assist them whenever it is needed. In this presentation, we will discuss the role of public service in the library and how the lessons on the hospitality and service industries can improve our interaction with the patrons. In addition to discussing hospitality, I am also using this to introduce the concept of Patron-Driven Services, a adaptation of Patron-Driven Acquisitions (or Collections) which has been very popular in academic circles. Mon, 24 Sep 2012 00:00:00 GMT http://hdl.handle.net/2027.42/93633 2012-09-24T00:00:00Z http://hdl.handle.net/2027.42/92342 Where is the Hospitality in your Library? Seeman, Corey Corey will discuss the use of hospitality in public service in all types of libraries and how the lessons of the hospitality and service industries can improve our interaction with users. He will also introduce his concept of Patron-Driven Services (an adaptation of Patron-Driven Acquisitions/Collections). Corey has been active in both MIUG and IUG, helped lead the group of librarians who created the IUG Clearinghouse in 2004 (http://innovativeusers.org/iug-clearinghouse-menu), and has an eclectic background in all kinds of libraries (including the library at the Baseball Hall of Fame in Cooperstown). Presentation to the Michigan Innovative Users Group (MIUG) at the 2012 Annual Meeting at lansing Community College - West Campus on July 27, 2012. Fri, 27 Jul 2012 00:00:00 GMT http://hdl.handle.net/2027.42/92342 2012-07-27T00:00:00Z