Oasis or mirage : does customer delight really yield disproportionate gains in customer retention and loyalty

Friedman, Douglas C.

Oasis or mirage : does customer delight really yield disproportionate gains in customer retention and loyalty

dc.contributor.author	Friedman, Douglas C.	en_US
dc.date.accessioned	2006-04-26T21:08:56Z
dc.date.available	2006-04-26T21:08:56Z
dc.date.issued	2000	en_US
dc.identifier	b2014361.0001.001	en_US
dc.identifier.uri	https://hdl.handle.net/2027.42/35625
dc.format.extent	42688 bytes
dc.format.extent	2673727 bytes
dc.format.extent	979 bytes
dc.format.mimetype	text/plain
dc.format.mimetype	application/pdf
dc.format.mimetype	text/plain
dc.language.iso	en_US	en_US
dc.subject	Working paper (University of Michigan. Business School. Faculty Research) ; -- no. 00-005.	en_US
dc.title	Oasis or mirage : does customer delight really yield disproportionate gains in customer retention and loyalty	en_US
dc.title.alternative	Does customer delight really yield disproportionate gains in customer retention and loyalty.	en_US
dc.type	Working Paper	en_US
dc.subject.hlbsecondlevel	Economics	en_US
dc.subject.hlbtoplevel	Business	en_US
dc.contributor.affiliationum	no affiliation data available	en_US
dc.contributor.affiliationumcampus	Ann Arbor	en_US
dc.description.bitstreamurl	http://deepblue.lib.umich.edu/bitstream/2027.42/35625/2/b2014361.0001.001.pdf	en_US
dc.description.bitstreamurl	http://deepblue.lib.umich.edu/bitstream/2027.42/35625/1/b2014361.0001.001.txt	en_US
dc.owningcollname	Business, Stephen M. Ross School of - Working Papers Series

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