Drivers of customer satisfaction for financial services : implications for product offerings and service delivery
dc.contributor.author | Kirshnan, Mayuram S. | en_US |
dc.contributor.other | Meyer, Mary. | en_US |
dc.contributor.other | Ramaswamy, Venkatram. | en_US |
dc.contributor.other | Damien, Paul. | en_US |
dc.date.accessioned | 2006-04-26T21:23:57Z | |
dc.date.available | 2006-04-26T21:23:57Z | |
dc.date.issued | 1997 | en_US |
dc.identifier | b1908285.0001.001 | en_US |
dc.identifier.uri | https://hdl.handle.net/2027.42/35793 | |
dc.format.extent | 69300 bytes | |
dc.format.extent | 3004024 bytes | |
dc.format.extent | 979 bytes | |
dc.format.mimetype | text/plain | |
dc.format.mimetype | application/pdf | |
dc.format.mimetype | text/plain | |
dc.language.iso | en_US | en_US |
dc.subject | Working paper (University of Michigan. Business School. Research Support) ; -- no. 9705-15. | en_US |
dc.title | Drivers of customer satisfaction for financial services : implications for product offerings and service delivery | en_US |
dc.type | Working Paper | en_US |
dc.subject.hlbsecondlevel | Economics | en_US |
dc.subject.hlbtoplevel | Business | en_US |
dc.contributor.affiliationum | no affiliation data available | en_US |
dc.contributor.affiliationum | Department of Marketing | en_US |
dc.contributor.affiliationother | no affiliation data available | en_US |
dc.contributor.affiliationother | no affiliation data available | en_US |
dc.contributor.affiliationumcampus | Ann Arbor | en_US |
dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/35793/2/b1908285.0001.001.pdf | en_US |
dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/35793/1/b1908285.0001.001.txt | en_US |
dc.owningcollname | Business, Stephen M. Ross School of - Working Papers Series |
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