An analysis of the effect of continuing professional education on employee performance and productivity.

Abstract

An issue of concern to employers in business and industry has been that of continuing professional education program evaluation and outcomes pertaining to employee performance and productivity. Typically, evaluation methods are based on participation rates and participant satisfaction levels. The purpose of this study was to reach beyond traditional methods of program evaluation by conducting an analysis of the effect of a specific corporate-sponsored CPE program on employee performance, and to identify the conditions and characteristics most likely to bring about this change. Included are a quantitative analysis of employee perceptions on the effect of participation in the program, a qualitative analysis of data from employee interviews, and a case study of the corporate setting. Four sets of independent variable constructs (individual characteristics and perceptions of the CPE program, proposed change, and social system) were used to explain variance in performance. The analysis includes a pre-/post-test experimental/control group design. Key research questions focus on how the independent variables singularly and collectively relate to performance. Experimental/control group comparisons showed no significant differences between the two groups based on individual characteristics or perceptions of the CPE program, proposed change, and social system. Based on job performance, minimal differences were found. A slightly higher positive change in performance was found for comparisons based on matched courses. Pre/post course comparisons indicated employees' perceptions of course value and effectiveness decreased as courses progressed. The correlation analysis found employees with less professional experience had higher positive change in performance; variables associated with the instructor, company strategic plan, and employee's future career were also related to job performance; and social system variables had the greatest effect on job performance. The results indicate that CPE programs in the workplace provide opportunities for employees to gain new knowledge, skills, and insights that may not produce immediate/tangible changes in behavior. Also, factors other than the CPE program may significantly influence behavior change and program effectiveness.