Report of the Link Resolver Implementation Team

Abstract

The Link Resolver Implementation Team was charged in March 2016 with carrying out the recommendations of the Link Resolver Investigation Team (http://hdl.handle.net/2027.42/117361), which were to re-launch the MGet It link resolver service as a locally-hosted application using the existing 360 Link knowledge base and the Umlaut open-source software. Specifically, the Implementation Team was asked to: 1) Design a user interface using Umlaut and the 360 Link API; 2) Select and prioritize added services in the link resolver menu interface; 3) Determine what, if anything, should be part of a report-a-problem link and implement corresponding workflows; and 4) Determine in which circumstances the link resolver menu page should appear for which kinds of users. This report outlines our decisions on these three points, details user studies to design the interface, and describes the roll-out process. The new MGet It service was released as a limited beta for library staff on September 14, 2016. After a period of review and feedback from library staff, and subsequent adjustments to the interface, the new interface replaced the native 360 Link interface on Monday, October 17, 2016.