Fostering Organizational Change through Service and Space Design Strategy

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dc.contributor.author Vacek, Rachel
dc.contributor.author Puckett Rodgers, Emily
dc.contributor.author Sitar, Meghan
dc.date.accessioned 2017-12-12T18:30:33Z
dc.date.available 2017-12-12T18:30:33Z
dc.date.issued 2017-12-12
dc.identifier.uri http://hdl.handle.net/2027.42/139883
dc.description This was presented at the Coalition of Networked Information Fall Membership Meeting in Washington DC, on Tuesday, December 12, 2017. en_US
dc.description.abstract In Spring 2017, the University of Michigan Library completed an engagement with brightspot strategy, consultants who worked with our academic user community and staff to design a service framework and space strategy to guide our organization's work into the future. This holistic framework and philosophy have the potential to transform our large organization's approach to designing and delivering aligned and impactful user experiences. A Service Design Task Force was formed to take this strategy and begin to design pilots and prototypes for new and evolved services and spaces, with a particular focus on enhancing the library's ability to partner around consultation, digital scholarship, and designing for emergence. The three members of the Task Force represent expertise in learning and teaching services, user experience, space design, discovery services, and web technologies. Our goal in this work is to transform our organization's capacity to design, deliver, and iterate high quality virtual and physical services in 21st-century learning and research environments within the library through user and staff engagement, rapid prototyping, and design thinking. In our presentation, the Task Force members will share current and future strategies for engaging the organization in this work, including tools and formats for design and discussion that have supported our work with the library community. We'll also discuss next steps for piloting and prototyping new service ideas in existing library spaces in order to inform future space transformations. en_US
dc.language.iso en_US en_US
dc.rights Attribution-NonCommercial-ShareAlike 4.0 International *
dc.rights.uri http://creativecommons.org/licenses/by-nc-sa/4.0/ *
dc.subject service design en_US
dc.subject design thinking en_US
dc.subject user experience en_US
dc.subject academic libraries en_US
dc.title Fostering Organizational Change through Service and Space Design Strategy en_US
dc.type Presentation en_US
dc.subject.hlbsecondlevel Information and Library Science
dc.subject.hlbtoplevel Social Sciences
dc.contributor.affiliationum Library, University of Michigan en_US
dc.contributor.affiliationumcampus Ann Arbor en_US
dc.description.bitstreamurl https://deepblue.lib.umich.edu/bitstream/2027.42/139883/5/CNI Fall 2017 Slides.pdf
dc.description.mapping -1 en_US
dc.identifier.orcid https://orcid.org/0000-0003-2574-2230 en_US
dc.identifier.orcid https://orcid.org/0000-0002-2972-3427 en_US
dc.identifier.orcid https://orcid.org/0000-0001-5960-2506 en_US
dc.description.filedescription Description of CNI Fall 2017 Slides.pdf : Presentation Slides
dc.identifier.name-orcid Vacek, Rachel; 0000-0003-2574-2230 en_US
dc.identifier.name-orcid Sitar, Meghan; 0000-0002-2972-3427 en_US
dc.identifier.name-orcid Rodgers, Emily; 0000-0001-5960-2506 en_US
dc.owningcollname Library (University of Michigan Library)
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