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Ask a Librarian Instant Messaging/Text Reference Service User Feedback Report (Winter 2017)

dc.contributor.authorReiman-Sendi, Karen A
dc.contributor.authorMihalik, Jessica
dc.contributor.authorCarter, David
dc.date.accessioned2017-12-14T18:34:29Z
dc.date.available2017-12-14T18:34:29Z
dc.date.issued2017-05
dc.identifier.urihttps://hdl.handle.net/2027.42/139892
dc.description.abstractThis report describes the process and results of user feedback received regarding the University of Michigan Library's Ask a Librarian instant messaging (IM) and texting reference service between February 6, 2017 and March 31, 2017. During the winter 2017 semester, Ask a Librarian IM service providers sought feedback about users’ IM service experience, focusing on their opinions of a particular session, their motivation for use of the IM service, and ideas for service enhancements.en_US
dc.language.isoen_USen_US
dc.titleAsk a Librarian Instant Messaging/Text Reference Service User Feedback Report (Winter 2017)en_US
dc.typeOtheren_US
dc.subject.hlbsecondlevelInformation and Library Science
dc.subject.hlbtoplevelSocial Sciences
dc.contributor.affiliationumLibrary, University of Michiganen_US
dc.contributor.affiliationumcampusAnn Arboren_US
dc.description.bitstreamurlhttps://deepblue.lib.umich.edu/bitstream/2027.42/139892/1/Ask a Librarian IM Feedback Final Report.pdf
dc.owningcollnameLibrary (University of Michigan Library)


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