Explanations and Expectations: Trust Building in Automated Vehicles

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dc.contributor.author Haspiel, Jacob
dc.contributor.author Du, Na
dc.contributor.author Meyerson, Jill
dc.contributor.author Robert, Lionel + Jr.
dc.contributor.author Tilbury, Dawn
dc.contributor.author Pradhan, Anuj
dc.contributor.author Yang, Jessie
dc.date.accessioned 2018-01-16T15:27:44Z
dc.date.available 2018-01-16T15:27:44Z
dc.date.issued 2018-03-05
dc.identifier.citation Haspiel, J., Du, N., Yang, X. J., Tilbury, D., Pradhan, A., Robert, L. P., (2018). Explanations and Expectations: Trust Building in Automated Vehicles, Proceedings of the Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction (HRI 2018), March 5–8, 2018, Chicago, IL, USA, en_US
dc.identifier.issn 978-1-4503-5615-2/18/03
dc.identifier.uri http://hdl.handle.net/2027.42/140746
dc.identifier.uri https://doi.org/10.1145/3173386.3177057
dc.description.abstract Trust is a vital determinant of acceptance of automated vehicles (AVs) and expectations and explanations are often at the heart of any trusting relationship. Once expectations have been violated, explanations are needed to mitigate the damage. This study introduces the importance of timing of explanations in promoting trust in AVs. We present the preliminary results of a within-subjects experimental study involving eight participants exposed to four AV driving conditions (i.e. 32 data points). Preliminary results show a pattern that suggests that explanations provided before the AV takes actions promote more trust than explanations provided afterward. en_US
dc.description.sponsorship Mcity en_US
dc.language.iso en_US en_US
dc.publisher HRI 2018 Companion en_US
dc.subject Automated Vehicles en_US
dc.subject autonomous vehicles en_US
dc.subject trust in autonomous vehicles en_US
dc.subject trust in automation en_US
dc.subject human robot interaction en_US
dc.subject robots en_US
dc.subject cars en_US
dc.subject Human-Machine Interface en_US
dc.subject human factors en_US
dc.subject automobiles en_US
dc.subject Explanations en_US
dc.subject Expectations en_US
dc.subject Trust Building en_US
dc.subject feedback en_US
dc.subject feedforward en_US
dc.subject human automation interaction en_US
dc.subject human computer interaction en_US
dc.subject social computing en_US
dc.subject internet of things en_US
dc.subject connected vehicles en_US
dc.subject driving en_US
dc.title Explanations and Expectations: Trust Building in Automated Vehicles en_US
dc.type Article en_US
dc.subject.hlbsecondlevel Information and Library Science
dc.subject.hlbtoplevel Social Sciences
dc.description.peerreviewed Peer Reviewed en_US
dc.contributor.affiliationum Information, School of en_US
dc.contributor.affiliationumcampus Ann Arbor en_US
dc.description.bitstreamurl https://deepblue.lib.umich.edu/bitstream/2027.42/140746/1/Explanations-Expectations-Trust Final.pdf
dc.identifier.doi https://doi.org/10.1145/3173386.3177057
dc.identifier.source HRI 2018 Companion en_US
dc.identifier.orcid 0000-0002-1410-2601 en_US
dc.description.filedescription Description of Explanations-Expectations-Trust Final.pdf : Main Article
dc.identifier.name-orcid Robert, Lionel P.; 0000-0002-1410-2601 en_US
dc.owningcollname Information, School of (SI)
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