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| dc.contributor.author | Vacek, Rachel | |
| dc.contributor.author | Varnum, Kenneth J. | |
| dc.date.accessioned | 2018-11-10T16:18:48Z | |
| dc.date.available | 2018-11-10T16:18:48Z | |
| dc.date.issued | 2018-11-10 | |
| dc.identifier.uri | https://hdl.handle.net/2027.42/146184 | |
| dc.description | Presented at the 2018 LITA Library Technology Forum in Minneapolis, Minnesota. | en_US |
| dc.description.abstract | In Spring 2017, our library started to transform how it designs and implements its virtual and physical services iteratively through user and staff engagement and service design thinking. Service design is a user-focused technique that involves understanding and planning for user needs, service touchpoints, and employee and user workflows. This presentation will use a case study to illustrate how we integrated user needs, current and future library services, and technology in the redesign of a web application and the service offering. Attendees will learn the basics of how to create a service blueprint. | en_US |
| dc.language.iso | en_US | en_US |
| dc.rights | Attribution-NonCommercial-ShareAlike 4.0 International | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-sa/4.0/ | * |
| dc.subject | Service design | en_US |
| dc.title | Service Design: Thinking Holistically about Services & Technology | en_US |
| dc.type | Presentation | en_US |
| dc.subject.hlbsecondlevel | Information and Library Science | |
| dc.subject.hlbtoplevel | Social Sciences | |
| dc.contributor.affiliationum | University of MIchigan Library | en_US |
| dc.contributor.affiliationumcampus | Ann Arbor | en_US |
| dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/146184/1/Thinking Holistically about Services & Technology - slides with notes.pdf | en |
| dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/146184/2/2018 LITA Forum Handout.pdf | en |
| dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/146184/3/Service Blueprint (Low Fidelity).png | en |
| dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/146184/4/SALI-High Fidelity Service Blueprint Future State.pdf | en |
| dc.identifier.orcid | 0000-0003-2574-2230 | en_US |
| dc.identifier.orcid | 0000-0002-0091-1037 | en_US |
| dc.description.filedescription | Description of Thinking Holistically about Services & Technology - slides with notes.pdf : Slides and Notes | |
| dc.description.filedescription | Description of 2018 LITA Forum Handout.pdf : Reading list | |
| dc.description.filedescription | Description of Service Blueprint (Low Fidelity).png : Handout 1: preliminary service blueprint for discussion | |
| dc.description.filedescription | Description of SALI-High Fidelity Service Blueprint Future State.pdf : Handout 2: Full Service Blueprint | |
| dc.identifier.name-orcid | Vacek, Rachel; 0000-0003-2574-2230 | en_US |
| dc.identifier.name-orcid | Varnum, Ken; 0000-0002-0091-1037 | en_US |
| dc.owningcollname | Library (University of Michigan Library) |
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