Integrating Big Data and Thick Data to Transform Public Services Delivery

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dc.contributor.author Ang, Yuen Yuen
dc.date.accessioned 2019-03-21T15:53:26Z
dc.date.available 2019-03-21T15:53:26Z
dc.date.issued 2019-03-21
dc.identifier.uri http://hdl.handle.net/2027.42/148311
dc.description.abstract Big data holds great promise for improving public services delivery and innovation in government, but they are not a panacea. Having lots of data can be overwhelming or have little utility if the data are “thin”—that is, they lack meaning for users or fail to capture issues that matter most. By yielding insights into what citizens really care about and how they consume services, thick data can inform both the collection and analysis of big data. This report introduces the concept of “mixed analytics,” integrating big data and thick data to transform government decision making, public services delivery, and communication. The report presents three case studies of organizations that employ mixed analytics at the international, federal, and city level, respectively. Together, this research offers a set of transferable lessons for agencies at all levels of government: • Lesson 1: Big data is a means to an end, rather than an end. • Lesson 2: Thick data can identify unexpected problems or previously unexpressed needs. • Lesson 3: Thick data can inform the analysis of big data. • Lesson 4: Mixed analytics can offer both scale and depth. • Lesson 5: Applying technology is a social activity, not an isolated technical task. • Lesson 6: The best solutions are not always high-tech. en_US
dc.language.iso en_US en_US
dc.title Integrating Big Data and Thick Data to Transform Public Services Delivery en_US
dc.type Other en_US
dc.subject.hlbsecondlevel Political Science
dc.subject.hlbtoplevel Social Sciences
dc.contributor.affiliationumcampus Ann Arbor en_US
dc.description.bitstreamurl https://deepblue.lib.umich.edu/bitstream/2027.42/148311/1/IBM Report, Integrating Big Data & Thick Data (FINAL).pdf
dc.identifier.source IBM Center Research Report en_US
dc.owningcollname Political Science
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