Conversational Agents for Health and Wellbeing: Review and Future Agendas
dc.contributor.author | Kim, Junhan | |
dc.contributor.author | Park, Sun | |
dc.contributor.author | Robert, Lionel + "Jr" | |
dc.date.accessioned | 2019-10-29T09:59:51Z | |
dc.date.available | 2019-10-29T09:59:51Z | |
dc.date.issued | 2019-10-29 | |
dc.identifier.citation | Kim, J. Park, S.J. and Robert, L. P. (2019). Conversational Agents for Health and Wellbeing: Review and Future Agendas presented at the Identifying Challenges and Opportunities in Human–AI Collaboration in Healthcare at the 22th ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2019), Austin, Texas. | en_US |
dc.identifier.uri | https://hdl.handle.net/2027.42/151800 | |
dc.description.abstract | This paper is a literature review of 57 papers that have examined the role and impact of conversational agents (CAs) in the health domain. We note that three key themes repeatedly arose during the review: therapeutic alliance, trust, and human intervention. We also point out several areas that have been largely overlooked, such as specific patient characteristics that influence the effects of CA usage, the results of differing CA designs, and specific human-CA relationships. Based on the current gaps in scholarship, we recommend several future intersections at which CAs and healthcare can meet. | en_US |
dc.language.iso | en_US | en_US |
dc.publisher | CSCW 2019 | en_US |
dc.subject | Artificial intelligence | en_US |
dc.subject | conversational agent | en_US |
dc.subject | healthcare | en_US |
dc.subject | virtual agent | en_US |
dc.subject | well being | en_US |
dc.subject | Artificial intelligence trust | en_US |
dc.subject | Artificial intelligence healthcare | en_US |
dc.subject | conversational agent trust | en_US |
dc.subject | virtual agent trust | en_US |
dc.subject | chatbox | en_US |
dc.subject | human AI interaction | en_US |
dc.subject | social computing | en_US |
dc.subject | human computer interaction | en_US |
dc.subject | human AI interaction | en_US |
dc.subject | UX design | en_US |
dc.title | Conversational Agents for Health and Wellbeing: Review and Future Agendas | en_US |
dc.type | Conference Paper | en_US |
dc.subject.hlbsecondlevel | Information and Library Science | |
dc.subject.hlbtoplevel | Social Sciences | |
dc.description.peerreviewed | Peer Reviewed | en_US |
dc.contributor.affiliationum | Information, School of | en_US |
dc.contributor.affiliationum | Stamps | en_US |
dc.contributor.affiliationumcampus | Ann Arbor | en_US |
dc.description.bitstreamurl | https://deepblue.lib.umich.edu/bitstream/2027.42/151800/1/Kim et al. 2019.pdf | |
dc.identifier.source | Identifying Challenges and Opportunities in Human–AI Collaboration in Healthcare at the 22th ACM Conference on Computer Supported Cooperative Work and Social Computing | en_US |
dc.identifier.orcid | 0000-0002-1410-2601 | en_US |
dc.description.filedescription | Description of Kim et al. 2019.pdf : Main article | |
dc.identifier.name-orcid | Robert, Lionel P.; 0000-0002-1410-2601 | en_US |
dc.owningcollname | Information, School of (SI) |
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