Do You Still Trust Me? Human-Robot Trust Repair Strategies

Abstract

Trust is vital to promoting human and robot collaboration, but like human teammates, robots make mistakes that undermine trust. As a result, a human’s perception of his or her robot teammate’s trustworthiness can dramatically decrease. Trustworthiness consists of three distinct dimensions: ability (i.e. competency), benevolence (i.e. concern for the trustor) and integrity (i.e. honesty). Taken together, decreases in trustworthiness decreases trust in the robot. To address this, we conducted a 2 (high vs. low anthropomorphism) x 4 (trust repair strategies) between-subjects experiment. Preliminary results of the first 164 participants (between 19 and 24 per cell) highlight which repair strategies are effective relative to ability, integrity and benevolence and the robot’s anthropomorphism. Overall, this paper contributes to the HRI trust repair literature.