Subgroup Formation in Human-Robot Teams: A Multi-Study Mixed Method Approach with Implications for Theory and Practice
You, Sangseok; Robert, Lionel + "Jr"
2022-01-25
Citation
You, S. and Robert, L. P. (2022). Subgroup Formation in Human-Robot Teams: A Mixed Method Approach with Implications for Theory and Practice, Journal of the Association for Information Science and Technology, Accepted on Jan 24, 2022.
Abstract
Human–robot teams represent a challenging work application of artificial intelligence (AI). Building strong emotional bonds with robots is one solution to promoting teamwork in such teams, but does this come at a cost in the form of subgroups? Subgroups — smaller divisions within teams — in all human teams can undermine teamwork. Despite the importance of this question, it has received little attention. We employed a mixed-methods approach by conducting a lab experiment and a qualitative online survey. We (1) examined the formation and impact of subgroups in human robot teams and (2) obtained insights from workers currently adapting to robots in the workplace on mitigating impacts of subgroups. The experimental study (Study 1) with 44 human–robot teams found that robot identification (RID) and team identification (TID) are associated with increases and decreases in the likelihood of a subgroup formation, respectively. RID and TID moderated the impacts of subgroups on teamwork quality and subsequent performance in human–robot teams. Study 2 was a qualitative study with 112 managers and employees who worked collaboratively with robots. We derived practical insights from this study that help situate and translate what was learned in Study 1 into actual work practices.Publisher
JAIST
Deep Blue DOI
Other DOIs
Subjects
Human Robot Interaction Mixed Method Multi-Study Subgroup Human-Robot Teams Human-Robot Interaction human–robot collaboration teamwork quality robots robot identification team identification teaming with robots work groups teamwork with robots Future of work artificial intelligence artificial intelligence and work
Types
Article
Metadata
Show full item recordShowing items related by title, author, creator and subject.
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You, Sangseok; Kim, Jeong-Hwan; Lee, SangHyun; Kamat, Vineet; Robert, Lionel + "Jr" (Automation in Construction, 2018-09-16)
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Robert, Lionel + "Jr" (International Robotics & Automation Journal, 2018-07-19)
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Robert, Lionel + "Jr."; Alahmad, Rasha; Esterwood, Connor; Kim, Sangmi; You, Sangseok; Zhang, Qiaoning (Foundations and Trends® in Information Systems, 2020-02-01)
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