Web Content Strategy in Academic Libraries: Methods and Maturity

Abstract

This paper presents a qualitative analysis of nine interviews with academic library practitioners discussing their approaches to Web content strategy work. Findings reveal shared challenges and suggest that, while awareness of content strategy appears to be growing, its practice remains intermittent for many. An updated version of a Content Strategy Maturity Model for Academic Libraries, reflecting participants’ comments regarding planning, creation, delivery, governance, and user experience, provides a means to address these challenges flexibly within an institution’s culture, resources, and circumstances. Participants also discuss the purpose of the library website and impact of the COVID-19 pandemic.