COVID-19 Patient Primary Care Survey, Series 9 Fielded Oct 7 - Nov 2, 2021

Abstract

Despite the added challenges in care delivery during the pandemic, the vast majority of patients (85%) reported that primary care clinicians adapted to make care accessible without sacrificing holistic care - i.e., consideration of the complete person in the management of their health. Over 3/4 of patients stated that primary care was there for them during the pandemic. Telehealth visits were a common option during the pandemic, with 60% of respondents having either a phone or video primary care visit. Virtual care increased accessibility without significant disparities between age groups and location, yet only half of respondents believed their care was informed by the knowledge of their community. Quality and accessibility of healthcare could improve if the continued option of telehealth were combined with care informed by knowledge of the community.