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Managing during the COVID-19 pandemic: A cross-sectional study of health care workers’ perceived organizational support and its consequences on their compassion, resilience and turnover intention
dc.contributor.authorAhmed, Fatma Refaat
dc.contributor.authorBani-Issa, Wegdan
dc.contributor.authorTimmins, Fionna
dc.contributor.authorDias, Jacqueline Maria
dc.contributor.authorAl-Yateem, Nabeel
dc.contributor.authorSubu, Muhammad Arsyad
dc.contributor.authorAlzahmi, Shaikhah Mohamed
dc.contributor.authorSaqan, Roba
dc.contributor.authorAbdul Rahman, Hanif
dc.contributor.authorAbuRuz, Mohannad Eid
dc.date.accessioned2023-01-11T16:24:57Z
dc.date.available2023-11-11 11:24:55en
dc.date.available2023-01-11T16:24:57Z
dc.date.issued2022-10
dc.identifier.citationAhmed, Fatma Refaat; Bani-Issa, Wegdan ; Timmins, Fionna; Dias, Jacqueline Maria; Al-Yateem, Nabeel ; Subu, Muhammad Arsyad; Alzahmi, Shaikhah Mohamed; Saqan, Roba; Abdul Rahman, Hanif; AbuRuz, Mohannad Eid (2022). "Managing during the COVID- 19 pandemic: A cross- sectional study of health care workers’ perceived organizational support and its consequences on their compassion, resilience and turnover intention." Journal of Nursing Management 30(7): 2642-2652.
dc.identifier.issn0966-0429
dc.identifier.issn1365-2834
dc.identifier.urihttps://hdl.handle.net/2027.42/175471
dc.description.abstractAimThe aim of this study is to evaluate health care professionals’ perceived organizational support and its effect on their compassion, resilience and turnover intention in the United Arab Emirates.BackgroundThe COVID-19 pandemic exerted unprecedented pressure on health care systems, professionals and management systems. Health care organizations begin to explore their roles and function in relation to risks and resilience, in addition to ascertain what level of organization support they are providing to their workers.MethodsA cross-sectional study was conducted with a questionnaire administered to 538 health care workers, to examine their personal resources and organizational support during the pandemic.ResultsA total of 37.7% of nurses were found to have a moderate level of resilience, logistic regression showed that being married is a protective factor against resigning from the profession (OR = 0.462, P = .012, 95% CI: 0.254–0.842), and health care workers who perceived higher organizational support were approximately 50% less likely to have a turnover intention (OR = 0.506, P = .009, 95% CI: 0.303–0.845). Multiple linear regression model indicated significantly higher resilience among physicians (β = 0.12, P < .05) and allied health care practitioners (β = 0.12, P = .022). Organizational support had a significant positive relationship with resilience scores (β = 0.20, P < .001); adequate training was significantly related to higher compassion levels (β = 0.11, P < .05) and high organizational support scores were associated with increased compassion scores (β = 0.27, P < .001).ConclusionsFront-line health care workers reported moderate organizational support during the pandemic, commensurately reflected in moderate levels of personal resilience and self-compassion. Continued and better support is vital for employee sustainability and the increased health system performance, including quality of care and patient outcomes.Implications for nursing managementNurse managers should help health care workers improve self-care strategies by strengthening personal resources, including shortened duty hours, offering adequate break time, providing a safe work climate and purveying adequate personal protective equipment and supplies to combat infections. They should build an empathetic work environment through understanding the needs of staff, helping tackle their work stress and sustaining cultures of compassion through promoting rewarding and flexibility strategies. Moreover, policymakers and nurse mangers should create a rewarding culture for nurses and other health care workers to increase their commitment to their jobs.
dc.publisherWiley Periodicals, Inc.
dc.subject.otherUnited Arab Emirates
dc.subject.otherorganizational support
dc.subject.otherpandemic
dc.subject.otherresilience
dc.subject.otherself-compassion
dc.subject.otherhealth care workers
dc.titleManaging during the COVID-19 pandemic: A cross-sectional study of health care workers’ perceived organizational support and its consequences on their compassion, resilience and turnover intention
dc.typeArticle
dc.rights.robotsIndexNoFollow
dc.subject.hlbsecondlevelNursing
dc.subject.hlbtoplevelHealth Sciences
dc.description.peerreviewedPeer Reviewed
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/175471/1/jonm13824_am.pdf
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/175471/2/jonm13824.pdf
dc.identifier.doi10.1111/jonm.13824
dc.identifier.sourceJournal of Nursing Management
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dc.owningcollnameInterdisciplinary and Peer-Reviewed


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