Throughput and Demand Analysis Consulting Study for Joe's Pizza Ann Arbor

Abstract

Since its grand opening in the fall of 2019, Joe's Pizza in Ann Arbor, Michigan has far from lagged behind its flagship location in New York City, New York. Their stable customer demand keeps business extremely profitable across all days during the week, with surges occurring during the final hours of service typically. However, they struggle to reach operational excellence in one main component - long order times resulting from their notoriously extensive line that often accumulates to the central campus Diag, resulting in higher than expected customer loss, subsequent potential revenue loss, and cold students, U-M staff members, and Ann Arbor residents who are just trying to grab and enjoy a slice or whole pie at the end of their day. The purpose of this capstone is to provide tangible solutions and recommendations for Joe's Pizza on their bottleneck wait times in their Ann Arbor shop, in addition to operational excellence best practices for new facility design layouts and continuous improvement across all brick and mortar locations.