A Brief Introduction to Computer-Aided Text Analysis: A Resource for Public Service Professionals

Abstract

Important information is increasingly being shared in textual digital format. In public service fields, examples include text alerts and social media posts from municipal agencies, constituent service requests, call center transcripts, and claims submitted to municipal risk funds. Although rich in information, textual data like this can pose a challenge to analysts who wish to better understand and solve civic challenges. This primer gives a quick overview of using computers to analyze big chunks of text, which we call computer-aided text analysis (CATA). When possible, we provide links to additional information and resources that you can use to further develop your knowledge and get started with basic analyses.