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The Online Identity Help Center: Designing and Developing a Content Moderation Policy Resource for Marginalized Social Media Users

dc.contributor.authorMayworm, Samuel
dc.contributor.authorLi, Shannon
dc.contributor.authorThach, Hibby
dc.contributor.authorDelmonaco, Daniel
dc.contributor.authorPaneda, Christian
dc.contributor.authorWegner, Andrea
dc.contributor.authorHaimson, Oliver L.
dc.date.accessioned2024-05-08T19:25:03Z
dc.date.available2024-05-08T19:25:03Z
dc.date.issued2024-04-26
dc.identifier.citationProceedings of the ACM on Human-Computer Interaction, Volume 8, Issue CSCW1, Article No.: 129, pp 1–30en_US
dc.identifier.urihttps://hdl.handle.net/2027.42/193107en
dc.description.abstractMarginalized social media users struggle to navigate inequitable content moderation they experience online. We developed the Online Identity Help Center (OIHC) to confront this challenge by providing information on social media users' rights, summarizing platforms' policies, and providing instructions to appeal moderation decisions. We discuss our findings from interviews (n = 24) and surveys (n = 75) which informed the OIHC's design, along with interviews about and usability tests of the site (n = 12). We found that the OIHC's resources made it easier for participants to understand platforms' policies and access appeal resources. Participants expressed increased willingness to read platforms' policies after reading the OIHC's summarized versions, but expressed mistrust of platforms after reading them. We discuss the study's implications, such as the benefits of providing summarized policies to encourage digital literacy, and how doing so may enable users to express skepticism of platforms' policies after reading them.en_US
dc.description.sponsorshipNational Science Foundationen_US
dc.language.isoen_USen_US
dc.publisherACMen_US
dc.subjectcontent moderationen_US
dc.subjectsocial mediaen_US
dc.subjectdigital literacyen_US
dc.subjectmarginalizationen_US
dc.subjectmarginalized identityen_US
dc.titleThe Online Identity Help Center: Designing and Developing a Content Moderation Policy Resource for Marginalized Social Media Usersen_US
dc.typeArticleen_US
dc.subject.hlbsecondlevelInformation Science
dc.subject.hlbtoplevelSocial Sciences
dc.description.peerreviewedPeer Revieweden_US
dc.contributor.affiliationumcampusAnn Arboren_US
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/193107/1/3637406.pdf
dc.identifier.doi10.1145/3637406
dc.identifier.doihttps://dx.doi.org/10.7302/22752
dc.identifier.sourceProceedings of the ACM Human Computer Interaction (PACM HCI) (CSCW 2024)en_US
dc.description.mappingc4321027-eaa6-44f5-a298-a6880ec181d5en_US
dc.identifier.orcid0000-0001-6552-4540en_US
dc.description.filedescriptionDescription of 3637406.pdf : Main article
dc.description.depositorSELFen_US
dc.identifier.name-orcidHaimson, Oliver; 0000-0001-6552-4540en_US
dc.working.doi10.7302/22752en_US
dc.owningcollnameInformation, School of (SI)


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