Content Moderation Folk Theories and Perceptions of Platform Spirit among Marginalized Social Media Users
dc.contributor.author | Mayworm, Samuel | |
dc.contributor.author | DeVito, Michael Ann | |
dc.contributor.author | Delmonaco, Daniel | |
dc.contributor.author | Thach, Hibby | |
dc.contributor.author | Haimson, Oliver L. | |
dc.date.accessioned | 2024-05-08T19:54:27Z | |
dc.date.available | 2024-05-08T19:54:27Z | |
dc.date.issued | 2024-03-23 | |
dc.identifier.citation | ACM Transactions on Social Computing, Volume 7, Issue 1, Article No.: 1, pp 1–27 | en_US |
dc.identifier.uri | https://hdl.handle.net/2027.42/193110 | en |
dc.description.abstract | Social media users create folk theories to help explain how elements of social media operate. Marginalized social media users face disproportionate content moderation and removal on social media platforms. We conducted a qualitative interview study (n = 24) to understand how marginalized social media users may create folk theories in response to content moderation and their perceptions of platforms’ spirit, and how these theories may relate to their marginalized identities. We found that marginalized social media users develop folk theories informed by their perceptions of platforms’ spirit to explain instances where their content was moderated in ways that violate their perceptions of how content moderation should work in practice. These folk theories typically address content being removed despite not violating community guidelines, along with bias against marginalized users embedded in guidelines. We provide implications for platforms, such as using marginalized users’ folk theories as tools to identify elements of platform moderation systems that function incorrectly and disproportionately impact marginalized users. | en_US |
dc.description.sponsorship | National Science Foundation | en_US |
dc.language.iso | en_US | en_US |
dc.publisher | ACM | en_US |
dc.subject | algorithm | en_US |
dc.subject | algorithmic content moderation | en_US |
dc.subject | content moderation | en_US |
dc.subject | folk theories | en_US |
dc.subject | platform spirit | en_US |
dc.subject | social media | en_US |
dc.subject | marginalization | en_US |
dc.subject | marginalized identity | en_US |
dc.title | Content Moderation Folk Theories and Perceptions of Platform Spirit among Marginalized Social Media Users | en_US |
dc.type | Article | en_US |
dc.subject.hlbsecondlevel | Information Science | |
dc.subject.hlbtoplevel | Social Sciences | |
dc.description.peerreviewed | Peer Reviewed | en_US |
dc.contributor.affiliationum | Information, School of | en_US |
dc.contributor.affiliationother | Northeastern University | en_US |
dc.contributor.affiliationumcampus | Ann Arbor | en_US |
dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/193110/1/3632741.pdf | |
dc.identifier.doi | 10.1145/3632741 | |
dc.identifier.doi | https://dx.doi.org/10.7302/22755 | |
dc.identifier.source | ACM Transactions on Social Computing | en_US |
dc.description.mapping | c4321027-eaa6-44f5-a298-a6880ec181d5 | en_US |
dc.identifier.orcid | 0000-0001-6552-4540 | en_US |
dc.description.filedescription | Description of 3632741.pdf : Main article | |
dc.description.depositor | SELF | en_US |
dc.identifier.name-orcid | Haimson, Oliver; 0000-0001-6552-4540 | en_US |
dc.working.doi | 10.7302/22755 | en_US |
dc.owningcollname | Information, School of (SI) |
Files in this item
Remediation of Harmful Language
The University of Michigan Library aims to describe library materials in a way that respects the people and communities who create, use, and are represented in our collections. Report harmful or offensive language in catalog records, finding aids, or elsewhere in our collections anonymously through our metadata feedback form. More information at Remediation of Harmful Language.
Accessibility
If you are unable to use this file in its current format, please select the Contact Us link and we can modify it to make it more accessible to you.