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Data flow model of a total service quality management system

dc.contributor.authorChang, Chia-Haoen_US
dc.contributor.authorLin, Jimming T.en_US
dc.date.accessioned2006-04-10T14:52:10Z
dc.date.available2006-04-10T14:52:10Z
dc.date.issued1991en_US
dc.identifier.citationChang, Chia-hao, Lin, Jimming T. (1991)."Data flow model of a total service quality management system." Computers &amp; Industrial Engineering 21(1-4): 117-121. <http://hdl.handle.net/2027.42/29551>en_US
dc.identifier.urihttp://www.sciencedirect.com/science/article/B6V27-4817CJP-T/2/aee764d29050058a407b7ae3eb6c3918en_US
dc.identifier.urihttps://hdl.handle.net/2027.42/29551
dc.description.abstractA total service quality management model was developed in this paper. The design integrated the pre-service delivery stage, service delivery stage and post-service delivery stage into one single model, similar to the structure of a total manufacturing quality management system. The design specification was described by means of data flow diagrams (DFD). The model can be used as the base for further development toward a computer integrated service quality management information system.en_US
dc.format.extent445831 bytes
dc.format.extent3118 bytes
dc.format.mimetypeapplication/pdf
dc.format.mimetypetext/plain
dc.language.isoen_US
dc.publisherElsevieren_US
dc.titleData flow model of a total service quality management systemen_US
dc.typeArticleen_US
dc.rights.robotsIndexNoFollowen_US
dc.subject.hlbsecondlevelManagementen_US
dc.subject.hlbsecondlevelIndustrial and Operations Engineeringen_US
dc.subject.hlbsecondlevelEconomicsen_US
dc.subject.hlbtoplevelBusinessen_US
dc.subject.hlbtoplevelEngineeringen_US
dc.description.peerreviewedPeer Revieweden_US
dc.contributor.affiliationumDept. of Industrial & Systems Eng. University of Michigan-Dearborn, Dearborn, Michigan, USA Faculty of Administration University of Ottawa, Ottawa, Ontario, Canadaen_US
dc.contributor.affiliationumDept. of Industrial & Systems Eng. University of Michigan-Dearborn, Dearborn, Michigan, USA Faculty of Administration University of Ottawa, Ottawa, Ontario, Canadaen_US
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/29551/1/0000639.pdfen_US
dc.identifier.doihttp://dx.doi.org/10.1016/0360-8352(91)90074-Gen_US
dc.identifier.sourceComputers &amp; Industrial Engineeringen_US
dc.owningcollnameInterdisciplinary and Peer-Reviewed


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