Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use
dc.contributor.author | Ackerman, Mark S. | en_US |
dc.contributor.author | Halverson, Christine | en_US |
dc.date.accessioned | 2006-09-08T20:31:36Z | |
dc.date.available | 2006-09-08T20:31:36Z | |
dc.date.issued | 2004-04 | en_US |
dc.identifier.citation | Ackerman, Mark S.; Halverson, Christine; (2004). "Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use." Computer Supported Cooperative Work (CSCW) 13(2): 155-189. <http://hdl.handle.net/2027.42/42609> | en_US |
dc.identifier.issn | 0925-9724 | en_US |
dc.identifier.issn | 1573-7551 | en_US |
dc.identifier.uri | https://hdl.handle.net/2027.42/42609 | |
dc.description.abstract | For proper knowledge management, organizations must consider how knowledge is kept and reused. The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. Drawing on the work of Star, Hutchins, and Strauss, the paper focuses on issues of applying past information for current use. Our work extends Strauss' and Hutchins' trajectories to get at the understanding of potential future use by participants and its role in current information storage. We also note the simultaneously shared provenance and governance of multiple memories – human and technical. This analysis and the theoretical framework we construct should be to be useful in further efforts in describing and analyzing organizational memory within the context of knowledge management efforts. | en_US |
dc.format.extent | 181144 bytes | |
dc.format.extent | 3115 bytes | |
dc.format.mimetype | application/pdf | |
dc.format.mimetype | text/plain | |
dc.language.iso | en_US | |
dc.publisher | Kluwer Academic Publishers; Springer Science+Business Media | en_US |
dc.subject.other | Humanities / Arts / Design | en_US |
dc.subject.other | Computer Science, General | en_US |
dc.subject.other | Interdisciplinary Studies | en_US |
dc.subject.other | Social Sciences, General | en_US |
dc.subject.other | Communication | en_US |
dc.subject.other | Psychology, General | en_US |
dc.subject.other | Boundary Objects | en_US |
dc.subject.other | Collective Memory | en_US |
dc.subject.other | Contextualization | en_US |
dc.subject.other | Corporate Memory | en_US |
dc.subject.other | Distributed Cognition | en_US |
dc.subject.other | Information Reuse | en_US |
dc.subject.other | Knowledge Management | en_US |
dc.subject.other | Memory Reuse | en_US |
dc.subject.other | Organizational Memory | en_US |
dc.subject.other | Trajectories of Information | en_US |
dc.title | Organizational Memory as Objects, Processes, and Trajectories: An Examination of Organizational Memory in Use | en_US |
dc.type | Article | en_US |
dc.subject.hlbtoplevel | Business | en_US |
dc.description.peerreviewed | Peer Reviewed | en_US |
dc.contributor.affiliationum | School of Information and Department of Electrical Engineering and Computer Science, University of Michigan, Ann Arbor, MI, 48104, USA | en_US |
dc.contributor.affiliationother | Social Computing Group, IBM Research, 650 Harry Rd, D2-252, San Jose, CA, 95120, USA; E-mail: | en_US |
dc.contributor.affiliationumcampus | Ann Arbor | en_US |
dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/42609/1/10606_2004_Article_DO00000135.pdf | en_US |
dc.identifier.doi | http://dx.doi.org/10.1023/B:COSU.0000045805.77534.2a | en_US |
dc.identifier.source | Computer Supported Cooperative Work | en_US |
dc.owningcollname | Interdisciplinary and Peer-Reviewed |
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