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dc.contributor.authorKoivisto, Mattien_US
dc.contributor.authorUrbaczewski, Andrewen_US
dc.date.accessioned2006-09-11T19:34:58Z
dc.date.available2006-09-11T19:34:58Z
dc.date.issued2004-09en_US
dc.identifier.citationKoivisto, Matti; Urbaczewski, Andrew; (2004). "The relationship between quality of service perceived and delivered in mobile Internet communications." Information Systems and e-Business Management 2(4): 309-323. <http://hdl.handle.net/2027.42/47946>en_US
dc.identifier.issn1617-9854en_US
dc.identifier.issn1617-9846en_US
dc.identifier.urihttps://hdl.handle.net/2027.42/47946
dc.description.abstractToday mobile network operators offer a wide variety of mobile Internet services to their customers including mobile email, banking, and news services. The acceptance of these services is heavily based on quality of service (QoS) experienced by the user. So far the discussion of QoS has been very network centric and the key to user satisfaction has been the network performance. In this paper we analyze the relationship between QoS perceived by the customer and network performance offered by the service provider. We conduct a lab experiment where network performance variables were controlled. Statistical analysis of the results indicates that there is no 1:1 correspondence or even truly linear relationship between network performance and perceived QoS as recommended by the International Telecommunications Union-Telecommunication (ITU-T). Instead the relationship varied from application to application. We examine several usability factors as potential reasons behind this phenomenon and make suggestions for future research.en_US
dc.format.extent381633 bytes
dc.format.extent3115 bytes
dc.format.mimetypeapplication/pdf
dc.format.mimetypetext/plain
dc.language.isoen_US
dc.publisherSpringer-Verlag; Springer-Verlag Berlinen_US
dc.subject.otherEconomicsen_US
dc.subject.otherQuality of Serviceen_US
dc.subject.otherMobile Interneten_US
dc.subject.otherNetwork Performanceen_US
dc.titleThe relationship between quality of service perceived and delivered in mobile Internet communicationsen_US
dc.typeArticleen_US
dc.subject.hlbsecondlevelEconomicsen_US
dc.subject.hlbtoplevelBusinessen_US
dc.description.peerreviewedPeer Revieweden_US
dc.contributor.affiliationumAssistant Professor, , University of Michigan – Dearborn, , 19000 Hubbard Drive, FCS 164, Dearborn, MI, 48126, USAen_US
dc.contributor.affiliationotherPrincipal Lecturer, , Mikkeli Polytechnic, , Patteristonkatu 3, 50100, Mikkeli, Finlanden_US
dc.contributor.affiliationumcampusDearbornen_US
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/47946/1/10257_2004_Article_45.pdfen_US
dc.identifier.doihttp://dx.doi.org/10.1007/s10257-004-0045-3en_US
dc.identifier.sourceInformation Systems and e-Business Managementen_US
dc.owningcollnameInterdisciplinary and Peer-Reviewed


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