Now showing items 1-10 of 55
Empathy and Occupational Diversity - Guiding Forces for a Service Revolution at Kresge Library
(2009-11-03)
The Kresge Business Administration Library at the University of Michigan’s Ross School of Business has long been recognized for delivering exceptional service. Despite this success, there were many missed opportunities ...
Where is the Hospitality in Your Library? (MAIUG Meeting 2013)
(2013-10-18)
In the library and information fields, we spend countless hours focusing on making our world a more self-service environment. While many patrons much prefer to work independently and easily find resources on their own, we ...
Business Reference: Common Sense Strategies for Uncommonly Challenging Questions
(2011-10-27)
Do business questions throw you for a loop and knock you off your otherwise-steady reference balance? This session will present some strategies for facing tough business reference questions head-on. You’ll be reminded of ...
Where is the Hospitality in Your Library?
(2014-04-30)
In the library and information fields, we spend countless hours focusing on making our world a more self-service environment. While many patrons much prefer to work independently and easily find resources on their own, we ...
Where is the Hospitality in Your Library?
(2011-11-01)
In the library and information fields, we spend countless hours focusing on making our world a more self-service environment. While many students and faculty much prefer to work independently and easily find resources on ...
Bitter Coffee & Watered-down Bourbon: Lessons for Libraries from Chase & Sanborn Coffee and Maker’s Mark (Charleston Conference 2013)
(2013-11-08)
The story of Chase & Sanborn Coffee provides all organizations a great morality tale for all organizations, including libraries, about how small changes may lead to larger problems down the road. Chase & Sanborn ranked ...
Business Information: Help and Resources are Closer than they Appear
(2014-04-25)
Libraries everywhere are faced with many challenges: shrinking physical spaces, decreasing budgets and increasing demand, just to name a few. Over the last few years, the State of Michigan has placed more of an emphasis ...
Where is the Hospitality in Your Library? (expanded presentation for Central Michigan University, September 2012)
(2012-09-24)
Presentation given to the staff at the Central Michigan University (Mt. Pleasant, Michigan) library on Monday September 24, 2012 by Corey Seeman. This is yet another more expanded version of the presentation given elsewhere. ...
Thinking outside the Check-in Box: Using the Library Catalog for Local Hosting and Management of An Electronic Periodical
(2007-04-18)
In 2005, the Kresge Business Administration Library at the University of Michigan acquired a new electronic periodical for its collection that had to be locally hosted by the library and was not currently part of any article ...