Now showing items 1-3 of 3
Staffing decisions for heterogeneous workers with turnover
(SP Physica-Verlag Heidelberg; Springer-Verlag, 2005-12)
In this paper we consider a firm that employs heterogeneous workers to meet demand for its product or service. Workers differ in their skills, speed, and/or quality, and they randomly leave, or turn over. Each period the ...
On the Introduction of an Agile, Temporary Workforce into a Tandem Queueing System
(Kluwer Academic Publishers; Springer Science + Business Media, Inc., 2005-10)
We consider a two-station tandem queueing system where customers arrive according to a Poisson process and must receive service at both stations before leaving the system. Neither queue is equipped with dedicated servers. ...