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Using Software to Manage Patron/Customer Interactions at the Kresge Business Administration Library (University of Michigan)

dc.contributor.authorSeeman, Corey
dc.date.accessioned2009-06-29T16:28:28Z
dc.date.available2009-06-29T16:28:28Z
dc.date.issued2009-06-29
dc.identifier.urihttps://hdl.handle.net/2027.42/63029
dc.description.abstractThe Kresge Business Administration Library at the University of Michigan uses software (Footprints from Numara Software) to centralize and manage our customer relations with the wide diversity of people we work with. This brief paper (to be included in a larger work on Customer Relation Management in libraries) outlines the means that we manage this work at Kresge Library.en
dc.format.extent48057 bytes
dc.format.extent41472 bytes
dc.format.mimetypeapplication/pdf
dc.format.mimetypeapplication/msword
dc.language.isoen_USen
dc.subjectCustomer Serviceen
dc.subjectCustomer Relations Managementen
dc.subjectLibrary Scienceen
dc.subjectSpecial Librariesen
dc.titleUsing Software to Manage Patron/Customer Interactions at the Kresge Business Administration Library (University of Michigan)en
dc.typeArticleen
dc.subject.hlbsecondlevelEconomicsen_US
dc.subject.hlbtoplevelBusinessen_US
dc.contributor.affiliationumKresge Business Admin Library, Ross School of Businessen
dc.contributor.affiliationumcampusAnn Arboren
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/63029/2/CRM_Kresge_Seeman.pdf
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/63029/1/CRM_Kresge_Seeman.doc
dc.owningcollnameBusiness, Stephen M. Ross School of, Kresge Business Library - Papers & Presentation Series


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