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Bureaucratic Encounters— An Evaluation of Government Services

dc.contributor.authorKahn, Roberten_US
dc.contributor.authorKatz, Danielen_US
dc.contributor.authorGutek, Barbaraen_US
dc.date.accessioned2010-04-13T20:13:36Z
dc.date.available2010-04-13T20:13:36Z
dc.date.issued1976en_US
dc.identifier.citationKahn, Robert; Katz, Daniel; Gutek, Barbara (1976). "Bureaucratic Encounters— An Evaluation of Government Services." The Journal of Applied Behavioral Science 12(2): 178-198. <http://hdl.handle.net/2027.42/68214>en_US
dc.identifier.issn0021-8863en_US
dc.identifier.urihttps://hdl.handle.net/2027.42/68214
dc.description.abstractThe authors have evaluated government services in terms of bureaucratic encounters-the service-seeking transactions reported by 1,431 American adults. Reactions to such transactions are discussed as a joint product of the characteristics of the client and those of the agency. The implications of these client reactions for more general social and political questions are explored. Because so much of individual well-being depends upon serviceseeking transactions, the authors propose that their quality and satisfactoriness should be regarded as social indicators, and included among the measures of the quality of contemporary life.en_US
dc.format.extent3108 bytes
dc.format.extent1837095 bytes
dc.format.mimetypetext/plain
dc.format.mimetypeapplication/pdf
dc.publisherSage Publicationsen_US
dc.titleBureaucratic Encounters— An Evaluation of Government Servicesen_US
dc.typeArticleen_US
dc.subject.hlbsecondlevelManagementen_US
dc.subject.hlbsecondlevelPsychologyen_US
dc.subject.hlbsecondlevelEconomicsen_US
dc.subject.hlbtoplevelBusinessen_US
dc.subject.hlbtoplevelSocial Sciencesen_US
dc.description.peerreviewedPeer Revieweden_US
dc.contributor.affiliationumSurvey Research Center, Institute for Social Research; The University of Michigan.en_US
dc.contributor.affiliationumSurvey Research Center; The University of Michigan.en_US
dc.contributor.affiliationumSurvey Research Center; The University of Michigan, Ann Arbor.en_US
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/68214/2/10.1177_002188637601200203.pdf
dc.identifier.doi10.1177/002188637601200203en_US
dc.identifier.sourceThe Journal of Applied Behavioral Scienceen_US
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dc.owningcollnameInterdisciplinary and Peer-Reviewed


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