An Examination of the Relationships Between Organizational Factors and Information Technology Satisfaction and Use: A Study of Undergraduate Faculty.

Abstract

This study used quantitative analyses to determine whether organizational factors affected information technology satisfaction and use. The participants in this study were limited to undergraduate faculty who taught at baccalaureate-only institutions. The sample consisted of 2,443 faculty from public and private institutions throughout the United States. The source of the data was the National Center for Educational Statistics. The major constructs included institutional characteristics, employment characteristics, disciplinary characteristics, demographic characteristics, research and teaching characteristics, and organizational satisfaction characteristics. The relationships between these constructs and faculty satisfaction with information technology and faculty use of information technology were examined by using bivariate analyses, multiple linear regression analyses and multiple binary logistic regression analyses. The results showed that elements of institutional characteristics, employment characteristics, demographic characteristics, research and teaching characteristics, organizational satisfaction characteristics affected faculty satisfaction with information technology and faculty use of information technology. In the final models, after controlling for the other variables used in this study, disciplinary characteristics did not exhibit any consistent patterns. The results suggest that time constraints significantly affected information technology satisfaction and use. Satisfaction with information technology was positively associated with information technology use for newer technologies, but not for technologies that were already widely used.