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Where is the Hospitality in your Library?

dc.contributor.authorSeeman, Corey
dc.date.accessioned2012-07-26T19:43:12Z
dc.date.available2012-07-26T19:43:12Z
dc.date.issued2012-07-27
dc.identifier.urihttps://hdl.handle.net/2027.42/92342
dc.descriptionPresentation to the Michigan Innovative Users Group (MIUG) at the 2012 Annual Meeting at lansing Community College - West Campus on July 27, 2012.en_US
dc.description.abstractCorey will discuss the use of hospitality in public service in all types of libraries and how the lessons of the hospitality and service industries can improve our interaction with users. He will also introduce his concept of Patron-Driven Services (an adaptation of Patron-Driven Acquisitions/Collections). Corey has been active in both MIUG and IUG, helped lead the group of librarians who created the IUG Clearinghouse in 2004 (http://innovativeusers.org/iug-clearinghouse-menu), and has an eclectic background in all kinds of libraries (including the library at the Baseball Hall of Fame in Cooperstown).en_US
dc.language.isoen_USen_US
dc.subjectCustomer Serviceen_US
dc.subjectLibrariesen_US
dc.subjectServiceen_US
dc.subjectHospitalityen_US
dc.titleWhere is the Hospitality in your Library?en_US
dc.typePresentationen_US
dc.subject.hlbsecondlevelEconomicsen_US
dc.subject.hlbtoplevelBusinessen_US
dc.contributor.affiliationumKresge Business Administration Libraryen_US
dc.contributor.affiliationumcampusAnn Arboren_US
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/92342/1/Seeman_Hospitality_2012_MIUG.ppt
dc.description.bitstreamurlhttp://deepblue.lib.umich.edu/bitstream/2027.42/92342/2/Seeman_Hospitality_2012_MIUG.pdf
dc.owningcollnameBusiness, Stephen M. Ross School of, Kresge Business Library - Papers & Presentation Series


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