"Would I Feel More Secure With a Robot?": Understanding Perceptions of Security Robots in Public Spaces
Marcu, Gabriela; Lin, Iris; Williams, Brandon; Robert, Lionel + "Jr"; Schaub, Florian
2023-05-08
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Citation
Marcu, G., Lin, I., Williams, B., Robert, L. P. and Schaub, F. (2023). "Would I Feel More Secure With a Robot?": Understanding Perceptions of Security Robots in Public Spaces, Proceedings of the ACM on Human-Computer Interaction, 7, CSCW, Article 322, (October 2023).
Abstract
Robots are increasingly being deployed as security agents helping law enforcement in spaces such as streets, parks, or shopping malls. Unfortunately, the deployment of security robots is not without problems and controversies. For example, the New York Police Department canceled its contract with Boston Dynamics in response to backlash from their use of Digidog, an autonomous robotic dog, which sparked fears in the public. However, it is unclear to what extent affected communities have been involved in the design and deployment process of robots. This is problematic because, without input from community members in the processes of design and deployment, security robots are likely to not satisfy the concerns or safety needs of real communities. To gain deeper insight into people’s perceptions of security robots—including both potential benefits and concerns—we conducted 17 semi-structured interviews addressing the following research questions: RQ1. What characteristics do people ascribe to security robots? RQ2. What expectations do people have about the function and role of security robots? RQ3. What are people’s attitudes toward the use of security robots? Our study offers several contributions to the existing literature on security robots.Publisher
Proceedings of the ACM on Human-Computer Interaction,
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Subjects
Robot security robots law enforcement Digidog autonomous robotic dog policing robot policing public safety human-robot interaction K5 Outdoor Autonomous Security Robot New York Police Department Robots Surveillance security robots Security Robot Acceptance Social Inequity police robots Security Robot and Surveillance RoboCops racial bias in policing policing racial bias
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