Now showing items 1-10 of 20
Empathy and Occupational Diversity - Guiding Forces for a Service Revolution at Kresge Library
(2009-11-03)
The Kresge Business Administration Library at the University of Michigan’s Ross School of Business has long been recognized for delivering exceptional service. Despite this success, there were many missed opportunities ...
Thinking outside the Check-in Box: Using the Library Catalog for Local Hosting and Management of An Electronic Periodical
(2007-04-18)
In 2005, the Kresge Business Administration Library at the University of Michigan acquired a new electronic periodical for its collection that had to be locally hosted by the library and was not currently part of any article ...
Milstats: 102: Beyond the Basics with Milstats
(2008-04-26)
Millennium Statistics is a very powerful tool that enables libraries to create statistical reports with ease. But it can do more than just count up records. In this presentation, we will look at Milstats beyond the basics ...
“You Could Look it Up!” - Using Millennium Statistics
(2007-05-14)
Presentation from the 2007 Innovative Users Group Conference in San Jose, California (May 14-17, 2007). Millennium Statistics is a great tool that helps libraries create a large number of statistical reports with ease. ...
Making Sense of Business Reference
(2009-11-05)
Do you wish you felt more confident
when faced with a business reference
question? Come away from this
conference session ready to test out
some new sources and strategies for
tackling questions on companies,
industries, ...
Spanning the Straits of Business Information: Kresge Library’s Embedded Librarian Program for MAP (Multidisciplinary Action Program)
(2008-05-06)
Embedded librarian programs have successfully been used to bridge the divide between libraries and distance learners, teaching faculty and lab researchers. The Kresge Business Administration Library (Stephen M. Ross School ...
Research and Publishing in the Library World: the Academic Perspective
(2007-11-07)
Presentation about the publishing environment for academic librarians. The presentation focuses on establishing a workable pace for research, creating multiple iterations of a concept and theme, expanding a renewing topics, ...
Helping your patrons understand the global financial crisis: Looming economic meltdown oruseful teaching and marketing tool?
(2009-11-05)
You don't have to be Warren Buffet to
help your patrons find useful resources
that will help them (and you!)
understand what's going on with the
global economy. This workshop will
highlight a number of useful tools ...
Using Software to Manage Patron/Customer Interactions at the Kresge Business Administration Library (University of Michigan)
(2009-06-29)
The Kresge Business Administration Library at the University of Michigan uses software (Footprints from Numara Software) to centralize and manage our customer relations with the wide diversity of people we work with. This ...
Topics for Discussion (ProQuest Advisory Committee Meeting, May 2007)
(2007-05-07)
Participants who are serving on the ProQuest Advisory Board were asked to give their thoughts on a variety of issues related to databases and library resources. These included: Free and fee-based content;
Advertising ...