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| Title: | Using Software to Manage Patron/Customer Interactions at the Kresge Business Administration Library (University of Michigan) |
| Authors: | Seeman, Corey |
| Keywords: | Customer Service
Customer Relations Management
Library Science
Special Libraries |
| Issue Date: | 29-Jun-2009 |
| Abstract: | The Kresge Business Administration Library at the University of Michigan uses software (Footprints from Numara Software) to centralize and manage our customer relations with the wide diversity of people we work with. This brief paper (to be included in a larger work on Customer Relation Management in libraries) outlines the means that we manage this work at Kresge Library. |
| Appears in Collections: | Ross School of Business, Kresge Business Library - Papers & Presentation Series
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