Using Software to Manage Patron/Customer Interactions at the Kresge Business Administration Library (University of Michigan)
dc.contributor.author | Seeman, Corey | |
dc.date.accessioned | 2009-06-29T16:28:28Z | |
dc.date.available | 2009-06-29T16:28:28Z | |
dc.date.issued | 2009-06-29 | |
dc.identifier.uri | https://hdl.handle.net/2027.42/63029 | |
dc.description.abstract | The Kresge Business Administration Library at the University of Michigan uses software (Footprints from Numara Software) to centralize and manage our customer relations with the wide diversity of people we work with. This brief paper (to be included in a larger work on Customer Relation Management in libraries) outlines the means that we manage this work at Kresge Library. | en |
dc.format.extent | 48057 bytes | |
dc.format.extent | 41472 bytes | |
dc.format.mimetype | application/pdf | |
dc.format.mimetype | application/msword | |
dc.language.iso | en_US | en |
dc.subject | Customer Service | en |
dc.subject | Customer Relations Management | en |
dc.subject | Library Science | en |
dc.subject | Special Libraries | en |
dc.title | Using Software to Manage Patron/Customer Interactions at the Kresge Business Administration Library (University of Michigan) | en |
dc.type | Article | en |
dc.subject.hlbsecondlevel | Economics | en_US |
dc.subject.hlbtoplevel | Business | en_US |
dc.contributor.affiliationum | Kresge Business Admin Library, Ross School of Business | en |
dc.contributor.affiliationumcampus | Ann Arbor | en |
dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/63029/2/CRM_Kresge_Seeman.pdf | |
dc.description.bitstreamurl | http://deepblue.lib.umich.edu/bitstream/2027.42/63029/1/CRM_Kresge_Seeman.doc | |
dc.owningcollname | Business, Stephen M. Ross School of, Kresge Business Library - Papers & Presentation Series |
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