Now showing items 31-40 of 135
Cross-category variation in customer satisfaction and retention
(Kluwer Academic Publishers; Springer Science+Business Media, 1994-01)
Perceived quality, expectations, customer satisfaction, and effect of customer satisfaction on repurchase likelihood are found to be higher for products than for services, but repurchase likelihood for products is lower. ...
Adding value through human resources: Reorienting human resource measurement to drive business performance
(John Wiley & Sons, Inc., 1997)
Building upon the balanced scorecard framework, this article addresses three central issues of human resource (HR) measurement: (1) Do HR practices impact business results? (2) How can HR practices add value to business ...
Technology-rich inquiry science in urban classrooms: What are the barriers to inquiry pedagogy? * Any opinions, findings, and conclusion or recommendations expressed in this article are those of the authors and do not necessarily reflect the views of the National Science Foundation.
(John Wiley & Sons, Inc., 2002-02)
What are the barriers to technology-rich inquiry pedagogy in urban science classrooms, and what kinds of programs and support structures allow these barriers to be overcome? Research on the pedagogical practices within ...
Introduction: Measuring human resource effectiveness and impact
(John Wiley & Sons, Inc., 1997)
No abstract.
Concurrent enrollment in lecture and laboratory enhances student performance and retention
(Wiley Subscription Services, Inc., A Wiley Company, 2012-05)
Laboratories have been a cornerstone in teaching and learning across multiple scientific disciplines for more than 100 years. At the collegiate level, science laboratories and their corresponding lectures are often offered ...
Product development benchmarking versus customer focus in applications of quality function deployment
(Kluwer Academic Publishers; Springer Science+Business Media, 1994-04)
The study explores the tradeoff between efforts to benchmark on product-development practices and be customer focused in the implementation of a quality-improvement method. The results of a survey of thirty-three firms' ...
Promoting understanding of chemical representations: Students' use of a visualization tool in the classroom
(John Wiley & Sons, Inc., 2001-09)
Many students have difficulty learning symbolic and molecular representations of chemistry. This study investigated how students developed an understanding of chemical representations with the aid of a computer-based ...
Large‐scale science education intervention research we can use
(Wiley Subscription Services, Inc., A Wiley Company, 2012-03)
This article develops an argument that the type of intervention research most useful for improving science teaching and learning and leading to scalable interventions includes both research to develop and gather evidence ...
Comparing three attitude-behavior theories for predicting science teachers' intentions
(Wiley Subscription Services, Inc., A Wiley Company, 2002-11)
Social psychologists' attitude-behavior theories can contribute to understanding science teachers' behaviors. Such understanding can, in turn, be used to improve professional development. This article describes leading ...