Differences are Different: Examining the Effects of Communication Media on the Impacts of Racial and Gender Diversity in Decision-Making Teams
Robert, Lionel + Jr.; Dennis, Alan; Ahuja, Manju
Robert et al. 2018.pdf
Articles in Advance
Articles in Advance
Robert, L. P., Dennis, A.R. and Ahuja, M. (2018). Differences are Different: Examining the Effects of Communication Media on the Impacts of Racial and Gender Diversity in Decision-Making Teams, Information Systems Research , 29(3), 525-545.
AbstractDiversity can have both positive and negative effects on team decision making. Text communication has been put forth as one solution to addressing this duality of team diversity. Unfortunately, the empirical results have been far from conclusive. We believe that resolving such inconsistencies are crucial to developing a more complete understanding of the use of communication technologies. To accomplish this, we developed a research model based on media synchronicity theory (MST). We empirically tested this model by conducting a laboratory experiment with 46 teams, consisting primarily of men and women self-identified as Caucasians and Asians, performing a decision making task. The results show that the type of diversity matters. Text communication improved both knowledge sharing (i.e. conveyance) and knowledge integration (i.e. convergence) in racially diverse teams but impaired both in gender diverse teams. Knowledge integration was more important to decision quality when both racial and gender diverse teams used text communication (but the importance of knowledge sharing was not affected by the communication medium).
Virtual Teamsteam diversityMedia Synchronicity Theoryknowledge integrationracially diverse teamsknowledge sharinggender diverse teamsteam decision makingcomputer mediated communicationstechnology mediated teamsconveyanceconvergencediversityText communicationgender diversityracial diversitymedia richnessCSCWComputer Supported Cooperative WorkHuman Computer InteractionHCIteamworkdispersed teamteamwork with technologycommunication mediumcommunication technologysocial computingethnic diversitysocial isolation
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