Differences are Different: Examining the Effects of Communication Media on the Impacts of Racial and Gender Diversity in Decision-Making Teams
dc.contributor.author | Robert, Lionel + Jr. | |
dc.contributor.author | Dennis, Alan | |
dc.contributor.author | Ahuja, Manju | |
dc.date.accessioned | 2018-01-01T12:30:29Z | |
dc.date.available | 2018-01-01T12:30:29Z | |
dc.date.issued | 2018-01-01 | |
dc.identifier.citation | Robert, L. P., Dennis, A.R. and Ahuja, M. (2018). Differences are Different: Examining the Effects of Communication Media on the Impacts of Racial and Gender Diversity in Decision-Making Teams, Information Systems Research , 29(3), 525-545. | en_US |
dc.identifier.uri | https://hdl.handle.net/2027.42/140404 | |
dc.identifier.uri | https://pubsonline.informs.org/doi/pdf/10.1287/isre.2018.0773 | |
dc.description.abstract | Diversity can have both positive and negative effects on team decision making. Text communication has been put forth as one solution to addressing this duality of team diversity. Unfortunately, the empirical results have been far from conclusive. We believe that resolving such inconsistencies are crucial to developing a more complete understanding of the use of communication technologies. To accomplish this, we developed a research model based on media synchronicity theory (MST). We empirically tested this model by conducting a laboratory experiment with 46 teams, consisting primarily of men and women self-identified as Caucasians and Asians, performing a decision making task. The results show that the type of diversity matters. Text communication improved both knowledge sharing (i.e. conveyance) and knowledge integration (i.e. convergence) in racially diverse teams but impaired both in gender diverse teams. Knowledge integration was more important to decision quality when both racial and gender diverse teams used text communication (but the importance of knowledge sharing was not affected by the communication medium). | en_US |
dc.language.iso | en_US | en_US |
dc.publisher | Informs | en_US |
dc.subject | Virtual Teams | en_US |
dc.subject | team diversity | en_US |
dc.subject | Media Synchronicity Theory | en_US |
dc.subject | knowledge integration | en_US |
dc.subject | racially diverse teams | en_US |
dc.subject | knowledge sharing | en_US |
dc.subject | gender diverse teams | en_US |
dc.subject | team decision making | en_US |
dc.subject | computer mediated communications | en_US |
dc.subject | technology mediated teams | en_US |
dc.subject | conveyance | en_US |
dc.subject | convergence | en_US |
dc.subject | diversity | en_US |
dc.subject | Text communication | en_US |
dc.subject | gender diversity | en_US |
dc.subject | racial diversity | en_US |
dc.subject | media richness | en_US |
dc.subject | CSCW | en_US |
dc.subject | Computer Supported Cooperative Work | en_US |
dc.subject | Human Computer Interaction | en_US |
dc.subject | HCI | en_US |
dc.subject | teamwork | en_US |
dc.subject | dispersed team | en_US |
dc.subject | teamwork with technology | en_US |
dc.subject | communication medium | en_US |
dc.subject | communication technology | en_US |
dc.subject | social computing | en_US |
dc.subject | ethnic diversity | en_US |
dc.subject | social isolation | en_US |
dc.title | Differences are Different: Examining the Effects of Communication Media on the Impacts of Racial and Gender Diversity in Decision-Making Teams | en_US |
dc.type | Article | en_US |
dc.subject.hlbsecondlevel | Information and Library Science | |
dc.subject.hlbtoplevel | Social Sciences | |
dc.description.peerreviewed | Peer Reviewed | en_US |
dc.contributor.affiliationum | Information, School of | en_US |
dc.contributor.affiliationum | University of Louisville | en_US |
dc.contributor.affiliationum | Indiana University Kelley School of Business | en_US |
dc.contributor.affiliationumcampus | Ann Arbor | en_US |
dc.description.bitstreamurl | https://deepblue.lib.umich.edu/bitstream/2027.42/140404/1/ISR Differences are Different Accepted Version 2017.pdf | |
dc.description.bitstreamurl | https://deepblue.lib.umich.edu/bitstream/2027.42/140404/4/Robert et al. 2018.pdf | |
dc.identifier.doi | 10.1287/isre.2018.0773 | |
dc.identifier.source | Information Systems Research | en_US |
dc.identifier.orcid | 0000-0002-1410-2601 | en_US |
dc.description.filedescription | Description of Robert et al. 2018.pdf : Articles in Advance | |
dc.identifier.name-orcid | Robert, Lionel P.; 0000-0002-1410-2601 | en_US |
dc.owningcollname | Information, School of (SI) |
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