Impacts of Perceived Behavior Control and Emotional Labor on Gig Workers
Marquis, E., Kim, S., Alahmad, R., Pierce, C., Robert, L. P. 2018. Behavioral Control and Emotional Labor among Gig Economy Workers, Proceedings of the 21th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW 2018), Jersey City, NJ, USA
Gig worksharing economyGig workerscontrol theorybehavior controlUberOrganizational Controlplatform companiesjob satisfactionemotional laborsurface actingdeep actingplatform economycollaborative consumptiontwo-sided markets
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