Impacts of Perceived Behavior Control and Emotional Labor on Gig Workers

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dc.contributor.author Marquis, Elizabeth
dc.contributor.author Kim, Sangmi
dc.contributor.author Alahmad, Rasha
dc.contributor.author Pierce, Casey
dc.contributor.author Robert, Lionel + "Jr"
dc.date.accessioned 2018-09-15T01:00:42Z
dc.date.available 2018-09-15T01:00:42Z
dc.date.issued 2018-11-03
dc.identifier.citation Marquis, E., Kim, S., Alahmad, R., Pierce, C., Robert, L. P. 2018. Behavioral Control and Emotional Labor among Gig Economy Workers, Proceedings of the 21th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion (CSCW 2018), Jersey City, NJ, USA en_US
dc.identifier.uri http://hdl.handle.net/2027.42/145617
dc.description.abstract Gig economy workers enjoy flexibility in choosing certain aspects of their work. Nonetheless, platform companies still need to control workers’ behaviors to scale their business and ensure customers quality service. Mechanisms of control have been widely studied in traditional organizations; however, work in the gig economy differs from traditional organizations in that the role of a human supervisor is replaced with digital systems. Thus, there is reason to suspect that our traditional theories of control may not hold for new forms of work in the gig economy. To address these concerns, this study examines how gig economy workers, specifically Uber drivers, perceive behavior control and its effect on their job satisfaction. Our results suggest that emotional labor mediates the relationship between perceived behavior control and job satisfaction. en_US
dc.language.iso en_US en_US
dc.publisher CSCW’18 Companion en_US
dc.subject Gig work en_US
dc.subject sharing economy en_US
dc.subject Gig workers en_US
dc.subject control theory en_US
dc.subject behavior control en_US
dc.subject Uber en_US
dc.subject Organizational Control en_US
dc.subject platform companies en_US
dc.subject job satisfaction en_US
dc.subject emotional labor en_US
dc.subject surface acting en_US
dc.subject deep acting en_US
dc.subject platform economy en_US
dc.subject collaborative consumption en_US
dc.subject two-sided markets en_US
dc.title Impacts of Perceived Behavior Control and Emotional Labor on Gig Workers en_US
dc.type Article en_US
dc.subject.hlbsecondlevel Information and Library Science
dc.subject.hlbtoplevel Social Sciences
dc.description.peerreviewed Peer Reviewed en_US
dc.contributor.affiliationum Information, School of en_US
dc.contributor.affiliationumcampus Ann Arbor en_US
dc.description.bitstreamurl https://deepblue.lib.umich.edu/bitstream/2027.42/145617/1/Marquis_cscwp072_Abstract.pdf
dc.identifier.doi 10.1145/3272973.3274065
dc.identifier.source Proceedings of the 21th ACM Conference on Computer Supported Cooperative Work and Social Computing Companion en_US
dc.identifier.orcid 0000-0002-1410-2601 en_US
dc.identifier.name-orcid Robert, Lionel P.; 0000-0002-1410-2601 en_US
dc.owningcollname Information, School of (SI)
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